Please note: In order to access your Archived Emails directly inside of Outlook, you need to have the MailStore addon installed on your computer.

If you open Outlook and DO NOT have a "MailStore" option like below, please contact itsupport@rbservices.co.nz


If you do have a "MailStore" option, please follow the below steps to access your archived emails.


1. Click on the "MailStore" tab at the top of the Outlook menu.



2. Type a keyword or email address in the Search bar below "Search in Archive" and hit enter on your keyboard.

3. Take note, while most searches will appear instantly, some larger searches may take some time to load. If you don't see emails appear immediately, look at the bottom of Outlook and you will see a "Please wait..." followed by a percentage. 




Once you have found the archived email, you can do the following:
  • Open the Message
    • Open the email, giving you the ability to reply or forward the email.
  • Restore the Message
    • Restore the email directly back into your email inbox. 
  • Print the Message


These functions can be performed by clicking on the corresponding button at the top of Outlook.